Shipping policy

For the first 5 days after launch, all orders will require 3–5 business days to process before dispatch.
This short delay is due to final warehouse setup and the high volume of early orders.

Once your order has been dispatched, it will follow the standard delivery timeframes listed in the section below.

Please note: The standard shipping information shown further down this page reflects our ongoing delivery rules.
However, the 3–5 business day processing time takes priority during the first 5 days after launch.

Thank you for your patience during this launch period.

 

The following info applies after 5 business days post launch.

Last updated: 31/10/2025

At Kyros, we take shipping as seriously as the product itself.
Each order is packed, quality-checked, and dispatched with precision from our fulfilment facility to ensure every set arrives safely and on time.

1. Order Processing

Orders placed before 16:00 PM (GMT+8) are processed and dispatched the same business day (Mon–Sat).
Orders placed after 16:00 PM are processed the following business day.

At this stage, your order is securely packed, labelled, and handed to our carrier.
While we work closely with our logistics partners, rare delays may occur if carriers miss scheduled pickups. When this happens, dispatch may be delayed by one additional business day.

2. Estimated Delivery Times

Delivery timeframes vary by region. The following are approximate estimates based on carrier performance (90 % delivery rate):

Destination	Estimated Delivery Time
Australia	11 business days
United States	13 business days
United Kingdom	10 business days
Rest of World	3-20 business days

These estimates begin once your order has been dispatched.
Delays caused by customs inspections, peak seasons, or unforeseen logistics issues are outside our control but remain rare.

3. Shipping Costs

Kyros offers a flat shipping rate of $12 AUD worldwide.
All orders are shipped DDP (Delivered Duties Paid) — meaning all taxes, tariffs, and import duties are included in your purchase price.
No hidden fees or surprise customs charges.

4. Tracking Information

Every order includes tracking.
Once your order ships, you’ll receive an email with a tracking link to monitor its progress in real time.
Tracking updates may take 24–48 hours to appear after dispatch.

5. Carriers

We partner with major global couriers including DHL, FedEx, YunExpress, and other reputable networks depending on your destination.
Carrier selection is based on performance, cost, and reliability at the time of shipping.

6. Lost or Damaged Shipments

All shipments are insured during transit.
If your order is lost or arrives damaged, contact support@kyrosware.co within 7 days of delivery (or expected delivery).
We’ll coordinate with the carrier and, if confirmed, arrange a replacement at no cost for verified cases of major damage.
Refer to our Refund & Returns Policy for full details on inspection and replacement eligibility.

7. Incorrect Addresses or Delivery Attempts

Please double-check your shipping details at checkout.
Kyros is not responsible for lost or delayed packages caused by incorrect or incomplete addresses.
If a package is returned to sender due to address issues, reshipping fees may apply.

8. Split Shipments

All items in your order are shipped together whenever possible.
If an unexpected split shipment occurs, tracking numbers for each parcel will be provided.

9. Customer Support

For all shipping-related inquiries or tracking assistance:
support@kyrosware.co

Response time: within 2 business days

10. Governing Law

This Shipping Policy is governed by the laws of Victoria, Australia, and all shipping obligations comply with Australian Consumer Law.