Privacy policy

Last updated: 31/10/2025

KYRŌS (“Kyros”, “we”, “our”, “us”) operates this website and all related services, features, and tools (the “Services”) to provide you with a curated shopping experience.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from kyrosware.co.

By accessing or using any of the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

We collect personal information that can identify you or be reasonably linked to you, including:

- Contact details: name, billing and shipping address, phone number, and email.

- Payment details: credit/debit card numbers, payment confirmations, and transaction records (processed securely by Shopify Payments and other third-party gateways).

- Account information: username, password, and preferences.

- Transaction history: items viewed, purchased, returned, or exchanged.

- Communications: messages or inquiries sent to our support team.

- Device & usage data: IP address, browser type, device identifiers, and activity on our website.

- Marketing data: information collected from cookies, analytics tools, and marketing integrations such as Meta Pixel or Google Analytics.

2. How We Collect Information

We collect personal information in the following ways:

- Directly from you: when you make a purchase, create an account, sign up for emails, or contact support.

- Automatically: through cookies, analytics, and similar tracking technologies when you use our Services.

- From service providers: such as Shopify, payment processors, and marketing platforms that act on our behalf.

- From advertising partners: when you engage with Kyros content or ads on third-party platforms.

3. How We Use Personal Information

We use your personal information to:

- Provide and improve our Services: process orders, payments, shipping, and returns.

- Communicate with you: including order confirmations, updates, and customer support.

- Personalise your experience: recommend products or content aligned with your interests.

- Send marketing communications: promotional emails or advertising (you can unsubscribe at any time).

- Protect our platform: detect fraud, secure payments, and maintain site integrity.

- Comply with legal obligations: respond to lawful requests or enforce our terms.

4. How We Disclose Personal Information

We may share your information with:

- Shopify, which powers our online store and processes data to provide the Services.

- Third-party vendors and logistics partners: for payment processing, fulfilment, data analytics, and marketing.

- Advertising partners: to deliver targeted ads and promotions based on your activity.

- Authorities: where required by law or to protect our legal rights.

We do not sell your personal information.

5. Relationship with Shopify

Our store is hosted on Shopify Inc.
Shopify provides the e-commerce platform and processes your personal information in accordance with its own Shopify Privacy Policy.
Shopify may transfer and process data internationally to provide its services and improve merchant experiences.
If you wish to exercise your privacy rights directly with Shopify, you can visit the Shopify Privacy Portal.

6. Marketing & Analytics

We use cookies, pixels, and similar technologies to understand how visitors interact with our site and to improve our advertising relevance.
You can opt out of marketing emails by clicking “unsubscribe” in our messages or adjusting your browser settings to manage cookies.

7. International Data Transfers

Because our fulfilment and data hosting partners operate globally (including in China, the United States, and Canada), your information may be stored and processed outside Australia.
Where required, we use Standard Contractual Clauses and equivalent safeguards to protect your data in line with international privacy standards.

8. Security & Retention

We take reasonable measures to protect your personal information; however, no system is perfectly secure.
We retain data only as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

Depending on your location, you may have rights to:

- Access or request a copy of your personal information.

- Request correction or deletion of inaccurate or outdated data.

- Withdraw consent for marketing communications.

- Lodge a complaint with your local data protection authority.

To exercise your rights, email support@kyrosware.co.
We may verify your identity before fulfilling your request.

10. Children’s Data

Our Services are intended for individuals aged 16 and over.
We do not knowingly collect personal data from children.
If you believe a child has submitted information, contact support@kyrosware.co and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically.
Revisions will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have any questions, concerns, or privacy-related requests:
support@kyrosware.co